Shipping and Returns Policy
Shipping Policy
Printful handles all our manufacturing, shipping, and returns.
Printful strive to fulfill your order within 2-5 business days and delivery can be expected within 60 days.
Shipping costs and time-frames differ based on the type and quantity of products in an order. See the final shipping costs during checkout or read more about shipping calculations.
Please note, shipping times are estimates, not guarantees. The estimates don’t include the time it takes to create your products. Go to the Product Catalog and select an item for more precise fulfillment and delivery times.
Returns Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at alysse.bryson@thesobercurator.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at alysse.bryson@thesobercurator.com.
Issues with Your Order
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Damaged and Mislabeled items
At Printful, we pride ourselves on unparalleled product quality. That’s why all our orders go through a 3-step quality check before we ship them out.
However, if a damaged or mislabeled item was accidentally let through our quality control, or was damaged during shipment, we will do our best to provide a free replacement (unless the print came out poorly because of a low-quality print file).
Buyer’s remorse
Printful only offers refunds for damaged or mislabeled products, not for buyer’s remorse. But it’s up to you how you want to approach this—refund the customer or not.
Size exchanges
Wrongly ordered sizes won’t be eligible for refunds from Printful’s side either. We make everything on demand, so requesting a size exchange would mean producing an entirely new product.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Order failed to deliver
If the carrier isn’t able to deliver the items because of the wrong address, or if the package was unclaimed, the package will be returned to the default return address.
For Printful orders, this means that they’ll be sent back to the facility that sent them out. When that happens, you’ll get an email from us that your order arrived back at our facility. We’ll then hold on the order for 28 days at no cost.
In most cases, orders are sent back because the provided address is incorrect, incomplete, or illegible. Please contact us at alysse.bryson@thesobercurator.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.